{"entity":{"id":"zoho-desk","name":"Zoho Desk","canonical_url":"/entity/zoho-desk","official_domain":"zoho.com","primary_category":"customer-support","category_url":"/category/customer-support","alternatives_url":"/alternatives/zoho-desk","description":"Help desk software for tickets, automation and self-service.","typical_audience":"SMB and mid-market support teams","use_cases":["Ticketing","Help center","Automation"],"sources":["https://www.zoho.com/desk/"],"confidence":"high","updated_at":"2026-07-31"}}