{"entity":{"id":"freshdesk","name":"Freshdesk","canonical_url":"/entity/freshdesk","official_domain":"freshworks.com","primary_category":"customer-support","category_url":"/category/customer-support","alternatives_url":"/alternatives/freshdesk","description":"Multichannel help desk software from Freshworks.","typical_audience":"SMB and mid-market support teams","use_cases":["Ticketing","Automation","Self-service"],"sources":["https://www.freshworks.com/freshdesk/"],"confidence":"high","updated_at":"2026-07-31"}}