Market / Customer Experience
Customer Support
Platforms for handling customer conversations, tickets and service operations.
Buyer jobs
01Resolve requests
02Unify support channels
03Scale service operations
Seed entities
The initial consideration set.
Inclusion means a buyer could plausibly weigh the product against at least one other member of this market. It is not a ranking.
01
ZendeskCustomer service platform for ticketing, messaging and help centers.
SMB through enterprise support organizations↗02IntercomCustomer service platform combining messaging, help desk and AI support.
Digital product and SaaS companies↗03FreshdeskMultichannel help desk software from Freshworks.
SMB and mid-market support teams↗04Help ScoutCustomer support platform centered on shared inboxes and knowledge bases.
Small and growing customer-focused teams↗05GorgiasCustomer service platform designed for ecommerce brands.
Ecommerce support teams↗06KustomerCustomer service CRM joining conversation history and customer data.
Consumer and high-volume service teams↗07FrontCustomer operations platform combining shared inboxes and workflow automation.
Collaborative service and operations teams↗08DixaConversational customer service platform for voice and digital channels.
European consumer-facing service teams↗09Salesforce Service CloudEnterprise customer service software within the Salesforce platform.
Enterprise service organizations↗10Zoho DeskHelp desk software for tickets, automation and self-service.
SMB and mid-market support teams↗